Guide 01
Why two medical aid contribution figures can both look right
Before treating a difference as a calculation error, identify the rate table, effective date and membership composition behind each amount.
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Application field notes
Straightforward explanations for the figures, dates and documents that commonly cause application questions.
Guide 02
A calmer way to assemble dependant eligibility evidence
Sort records by dependant and by the statement each document supports before responding to a broad request for proof.
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Guide 03
Before replying to a medical scheme application query
Turn a broad request into a list of answerable points, then connect each response to the record that supports it.
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