From unclear file to ordered findings
Four deliberate stages keep the question narrow, the records controlled and each finding traceable.
01 — Describe the blockage, not the private record
Use the enquiry form to tell us whether the file is being prepared, has received a scheme query, contains a contribution discrepancy or needs an eligibility check. Do not attach identity documents or medical information. We reply within one business day and may suggest a short call.
02 — Agree the question and evidence set
We state the review question, included people and contribution period in writing. You receive a fixed fee or a scoped quote, along with a list of likely records. For work that proceeds, we arrange a transfer method suited to the sensitivity of the documents.
03 — Reconcile and quality-check
The lead reviewer builds a record of membership categories, dates, figures and evidence. A second reviewer checks material calculations and any finding marked high priority. If one missing record prevents a responsible conclusion, we ask for it rather than filling the gap with an assumption.
04 — Receive the findings and discuss the route
The report leads with actions, followed by the evidence and calculation detail. A full audit includes a 30-minute call. You leave knowing which item can be corrected directly, which record is still needed and which question belongs with the employer, adviser or medical scheme.
Boundaries that protect the work
Host Routehub does not choose a medical aid plan, diagnose a condition, make underwriting decisions or represent clients in legal proceedings. We do not change an application or contact a scheme without a separately agreed mandate. When a matter requires regulated financial advice, legal interpretation or clinical judgment, we say so.
Can you review an application before it is submitted?
Yes. Pre-submission work is often the clearest opportunity to reconcile contributions and identify incomplete eligibility evidence without the pressure of an active scheme query.
Do you need the entire medical record?
No. We define the evidence needed for the agreed audit question. Clinical information is generally outside a contribution calculation and should not be sent merely because it appears elsewhere in the application.
Will the scheme accept your findings?
Our report can organise the evidence and identify the basis for a query, but the registered scheme retains authority over membership and underwriting decisions.
Describe where your file is stuck{.button}